Laura Bella

NetCarrier’s Expands Cloud PBX Platform with UCaaS Collaboration Tool

Lansdale, PA – NetCarrier, a leading provider of UCaaS solutions and traditional voice services, announced the expansion of their proprietary nCloud Connect product suite with a fully integrated collaboration tool. nCloud Connect was designed in house with vast customizable features making it a perfect fit for every business. Solidifying their offerings as a full UCaaS provider, NetCarrier is able to deliver carrier grade voice, video, and chat as a unified solution.  

“At NetCarrier we are committed to continuing to provide our customers with the functionality and top level of support that they need for their business. With an easy deployment over a customer’s current internet connection and integration with even the most complex of networks, nCloud Connect has become a popular choice in the industry,” said Laura Bella, Director of Sales & Marketing at NetCarrier. 

Over the past year, the integration of a strong collaboration tool has become more important than ever. As a full UCaaS provider, NetCarrier has been able to focus on remote workers and distributed organizations as customers embraced a work from anywhere environment.

nCloud Connect Highlights

  • Proprietary hosted solution built in house by NetCarrier’s developers, providing full control over features, functionality and support. 
  • Continual expansion of UCaaS features to meet evolving business needs.
  • Innovative collaboration tools that support voice, video and chat for a flexible work environment.
  • Three levels of contact center solutions that can be tailored to fit a busy front desk to an enterprise level multi-location call center.
  • Scalable business solution that saves on expenses and resources, increasing a customer’s ROI.
  • Carrier grade network designed to eliminate a single point of failure and maintain business continuity for mission critical applications.

NetCarrier offers customers quality solutions and peace of mind in a complex telecom marketplace. As they continue to grow piece by piece, their mission will never change: “With integrity, superior communication, custom solutions, and savings, NetCarrier will exceed the highest expectations of the most demanding buyer of telecommunications services.”

About NetCarrier

NetCarrier is a FCC regulated national provider of cloud based voice and data services. They transform the traditional workforce and enable companies to connect, collaborate and communicate through cloud based solutions. For over 25 years, they have been providing innovative solutions for businesses throughout the U.S. NetCarrier’s proprietary Hosted PBX platform, nCloud Connect, offers customers a multitude of Unified Communication (UCaaS) features that provide the functionality to meet the requirements of any business.

What to Expect When Investigating a New Provider - nCloud Connect

What to Expect When Investigating a New Provider

What to Expect When Investigating a New Provider

Are you worried you don’t know where to start when switching phone providers? That is a common concern when it comes to telecom and most IT solutions. Not everyone is an expert in cloud solutions, but that is ok.

NetCarrier takes a consultative approach when building solutions for customers. We work closely with you and your team to make sure that we create a design that will optimize your business and make communication easier.

This is where I come in… I work with customers to find out what their needs are, what they love about their current system and what are some of their pain points. I evaluate their communication needs as a whole, across all avenues including chat, voice, video and internet to create a solution for their business.

Here is an inside look at the sales process:

  • Introductions: I start out by explaining who I am and my history at NetCarrier when introduced to a customer. I started out 5 years ago supporting our sales team while working with our existing customers. I now work with our partners and new customers as a Channel Manager. Like so many other employees at NetCarrier, I have learned telecom from the ground up with extensive in house support and training. This “home grown” environment has offered me vast experience as I learned the ropes on the sales team.
  • Discovery… Building the Solution: In order to offer suggestions on the design of a system, I make sure that I understand a companies’ mission and industry to determine the starting off point when it comes to choosing a solution. This is where I like to set up a discovery call to understand how their business operates, specific feature requests and the driving force to find a new provider. This aids in the design process of a new solution by understanding your business. No two customers are the same, everyone runs and operates differently. It is my job to make sure that I am recommending a solution that is tailored to your specific needs.
  • Comparison/Quote: Analyzing current telecom bills, network setup, and internet connectivity is key. We can review the quote line by line and compare current services to what we are proposing. Starting with an apples to apples comparison of what a customer has verses what we are offering, helps to identify the differences. This process can also help to eliminate unnecessary services or highlight additional services that may be of value.
  • Webinar: The final step is a live demonstration of the solution we are proposing, via a webinar or in person. This way customers get a feel for the solution and see it firsthand. This serves as a “try before you buy” environment, and offers a time for the customer to ask questions. We thoroughly review the functionality and features with the customer and their team. We highlight features that pertain to their specific business and the services we are proposing. I bring our Sales Engineering team a.k.a. the “technical gurus,” as I like to call them, into the conversation to ensure that we hit all the important points of the network and answer any IT questions.

Our goal is to make your migration to NetCarrier as seamless as possible. Besides the thorough sales process we assign a dedicated project manager that walks you through the entire conversion.

Whenever you are making a switch to another provider, it can seem intimidating or even overwhelming. I strive to alleviate the stress during the sales process with the ultimate goal being that customers feel more organized, more comfortable with their decision and more accomplished.

I can’t wait to work with you!

Stacy Armstrong
267-499-1144
sarmstrong@netcarrier.com

Internet Business Phone System

Generation Z: Growing Up in Technology

Generation Z: Growing Up in Technology

As a Gen Z’er growing up with technology was the normal, starting a career in technology seemed like the obvious path, little did I know that when it comes to business communications there is a whole other level of technology that I had no idea about. Here is my journey…

My first phone was an iPhone. That in itself should give an indication to the normalcy of technology growing up in the late 90’s. Let me first begin by saying, Generation Z is defined as individuals born in 1996 to 2009. Generation Z was the starting generation of growing up with a piece of technology in our hand or around at all times. We’ve truly become accustomed to this “normal” way of living. Our parents and grandparents ask us to set up their TV’s and other electronic devices and think that we’re the next Steve Jobs for completing it in a swift manner. When in reality, how can a person who grew up with iPads, Kindles and smartphones not think they know everything there is to know? Working in technology is a wakeup call that a lot of individuals, generation Z included, may face. I mean, I can’t be the only one, right?

I began my career at NetCarrier in August. Working for a Technology Company so far has been challenging. Previously, I worked for a retail technology company and thought coming into this position that I would have good footing of the basic technology terms and applications. Wrong. As far as using a CRM system or familiarity with excel, yes. Otherwise, no. It was all foreign to me and it was like everyone around me was an engineer or computer science expert.

Starting a position in telecom, the terminology that’s company specific alone is a handful. It’s an entire next level of business technology that you don’t think about because it goes beyond basic internet. Now, to be on the opposite side and work for the company selling these services it’s actually pretty cool. Currently, I’m learning about entering orders, creating proposals/contracts and qualifying services. It sounds fairly simple until I have to differentiate the product type and determine what options need to be selected, or what tabs need to be filled out. It makes a difference.

Trust me. I had to realize I can be in countless trainings and view 100 PowerPoints but, if I don’t see and associate the terms with the everyday tasks I complete it won’t resonate.  If I could give one tip it would be to create cheat sheets and notes for yourself for various tasks. Even two months in, I notice myself not reverting to using notes for everything. But, having a reference point is always refreshing.

If you’re starting a career and unsure which industry to dive into, think about the telecom industry. Truly, it’s a growing field because technology is constantly advancing. Having started at NetCarrier fairly recently, I think it’s cool that everyone works as a team to help one another. It allows everyone of us to relate to one another and be more understanding of the learning curves that we may face. Also, the training I have received has been extremely helpful and in depth.

One take away from this blog, look for a company that wants to hire and invest in young talent. Generation Z is very tech savvy and immersed in our own understanding of technology. Working in business communications is the perfect field to start a career. Most of us already have the basic foundation of technology and just want to further enhance our knowledge.

If you are a potential customer that is not tech savvy, just know that even someone who grew up with all the latest technology, doesn’t fully understand everything involved with Telecom.  However, with a provider like NetCarrier who provides employees and customers the tools to understand your communication services, you will truly be in good hands.

Stay tuned for my three month check-in… find out if I can break down in laymen’s terms what UCaaS is.

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Hosted PBX Solutions

Why Student/Teacher Communication Is More Vital Than Ever

Why Student/Teacher Communication Is More Vital Than Ever

Back to school in 2020 is unlike any other school start in recent history, and effective student/teacher communication is vital for both student learning and safety. As school districts and higher education institutions work through reopening plans, they need to prepare for the “what if” scenarios that COVID -19 present.

As we face the “new normal,” educators are concerned with how they can meet both the academic and safety needs of both students and staff. Decisions are changing day by day, causing increased anxiety and uncertainty for staff, students, and parents as school districts and universities across the globe determine how to teach amid the pandemic: remotely, in the classroom, or through a hybrid approach combining the two.  According to Education Week, as of August 26, thirty-nine out of the 50 largest school systems in the U.S. decided to start the school year with remote learning. Schools opting to start the year virtually need to ensure educators and students have internet access and are equipped with the proper technology to attend online classes. Effective communication is a necessary component to keep families informed of ongoing pandemic protocols and procedures as well as to create engaging educational experiences, keep students on task, and ensure student success.

Whether online or in-person, maintaining healthy student-teacher connections will be more challenging and more critical than ever. As students, parents, and staff are increasingly overwhelmed with the stress of COVID-19, understanding the individual and emotional needs of students and their families can be as essential as academic concerns. Educational institutions rely on unified communications (UC) to effectively communicate with teachers, staff, and students. One single, easy to manage UC platform has all the communications tools educators need to teach students remotely and keep families informed. Multi-modal communication tools enable teachers, students, and families to communicate through the channel they are most comfortable with via voice calls, instant messaging, video conferencing, or emails. Effective two-way communication ensures everybody is kept up to date and aware of expectations. For virtual classrooms, remote learners and educators can benefit from the following:

  • Synchronous (live) and asynchronous (recorded) instruction
  • Collaborative and team learning
  • Virtual office hours
  • Real-time file sharing for teachers and students
  • Social interaction
  • Establish virtual connections
  • Faculty team collaboration, resource sharing, professional development
  • Student attendance
  • Chat features for student feedback and engagement
  • Online tests, quizzes

Additionally, school districts and universities benefit from UC in the following ways:

  • Connect on any device, anywhere
  • Reduce IT burden, and free up resources with easy to use portal that enables quick changes
  • Protect the privacy of remote staff and educators by allowing them to make and receive calls using their office number instead of personal
  • Enable real-time campus/ district communication and rapid response times
  • Increase efficiency with multilingual auto-attendants, voicemail to email, desktop faxing, paging, conferencing, and more
  • Forward calls to classrooms, home-offices, cellphones, other campuses, or district buildings
  • Connect your entire district or campus with one single communication solution to promote cross-collaboration amongst schools, departments, and administrative offices
  • Free up organizational resources with auto-attendants, call routing and play customized messaging to inform callers who wait on hold
  • Scales quickly enabling adjustments as you staff up and down

Whether teaching remote, in-person, or a combination of both – an open dialogue and frequent contact with students and families can benefit students and increase academic success. Teacher check-ins give educators a better grasp on students’ social-emotional wellbeing and more insight into their academic progress. Equipping staff with one seamless communication platform promotes collaboration. Unified communications can also free up resources so educators can focus on teaching, and your campus or school district can improve productivity and efficiency of school operations.

If you are looking for a scalable, affordable unified communications system, we can help! Learn more about nCloud Connect Educational Communication Platform here!

Cloud Based Business Phone System for Healthcare Worker

5 Examples of How a Communications Platform Can Improve Patient Outcomes and Enhance Healthcare Provider Collaboration

5 Examples of How a Communications Platform Can Improve Patient Outcomes and Enhance Healthcare Provider Collaboration

Patient and healthcare provider communications have always been important, but with the current threat of COVID-19, effective communication is more vital than ever. The demand for telehealth has increased exponentially; in fact, a new report from Frost & Sullivan indicates that telehealth will increase by 64.3% nationwide this year alone as a result of COVID-19. Reduced resources, heightened demand, increased risk of exposure, and surges in patient volume have all contributed to the growing need and demand for telehealth services and virtual medical treatment. Implementing a streamlined communications platform can help improve the patient experience and boost collaboration amongst health care providers and provide increased access to medical staff and information.

Here are 5 examples of how a communications platform can improve patient outcomes and enhance healthcare provider collaboration

1. Using an effective communication platform can Reduce Staff Exposure and Minimize Surges in Medical Facilities

Medical establishments had to change many of their protocols due to the threat of COVID-19. Hospitals and doctor’s offices with limited personal protective equipment (PPE), were concerned about both staff and patient safety and needed to limit their exposure. Many doctor offices closed altogether and opted to only communicate via voice, phone, text, or video to protect medical professionals and staff. Delaying non-essential procedures, coupled with enabling remote care, also helped reduce the number of people having to access in-person care at hospitals so professionals could focus on urgent care for the most acute patients.

2. Expand Care Patients with limited

Video conferencing services enable healthcare providers a way to deliver remote care or telehealth virtually for patients in isolated areas or crises when an office visit is not possible.  Patients that do not have access to local care either to due to proximity, transportation, or health requirements can now connect with healthcare professionals right from their living room.

3. Enhance Collaboration and Support Mobile Workers

By implementing a mobile workforce, healthcare teams can collaborate quickly in real-time with experts in the field from wherever they are working. Just as patients can access medical attention via telehealth options, healthcare providers can also collaborate with medical specialists around the globe – opening up the talent pool to access knowledge and information from anywhere in the world. Real-time collaboration amongst medical professionals can help improve patient outcomes as decisions can be made faster, response times increase, diagnoses are made sooner, and labs/testing can be scheduled quicker.

4. Improve Patient Outcomes with Automated Services

Medical offices and establishments can save money and time with customized hold time recordings to provide valuable information to patients while they wait on the line. Providers can automate many daily tasks, such as appointment confirmations and reminders. Ensure patients do not miss a dose of their medication with prescription refill reminders. Enhance quality of care by delivering aftercare instructions to patients and caretakers. Improve the patient experience by soliciting valuable feedback from patients to improve upon the patient experience.

5. Boost Patient/Provider Engagement with Omni Channel Communications

Omnichannel communication makes it easier for patients, healthcare providers, and staff to communicate on mobile devices, increases access to information and promotes real-time collaboration.  Patients and providers can choose the mode of communication they are most familiar with, which helps boost patient engagement and interaction amongst healthcare providers and staff. Patients can opt to communicate via voice, text messaging, or email to receive information, confirm appointments, and more.  Many patients want to communicate through text; as a matter of fact, a  recent study showed that “more than 90 percent of respondents would like the ability to communicate via secure text messaging with a family member’s care team if that loved one were ill.” This feature is provided through the use of  Contact Center Solutions. Providers and team members will have access to features such as call recording, call forwarding, and screen sharing while in the field to boost collaboration with professionals from wherever they may be.

Time to upgrade your healthcare communication platform? Learn more!

Hosted PBX Platform

5 Ways to Support Your Remote Call Center

5 Ways to Support Your Remote Call Center

As the shift continues to grow from on-premise to remote call centers, agents must have the communications tools they need to ensure excellent customer service. It is equally as crucial that supervisors have the analytical tools they need to make sure remote workers remain productive and provide the best customer experience.

VOIP Business Phone System

NetCarrier Supports Our House Inc. in their Mission to Simplify Communication throughout their Organization

Our House Inc. a leading provider of support and housing for individuals in NJ with intellectual and developmental disabilities, turns to NetCarrier to replace their end of life phone system

Utility Company Chooses nCloud Connect to Support their Remote Workforce

Utility Company

Utility Company Chooses nCloud Connect to Support their Remote Workforce

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