nCloud Connect Cloud Communications offers the following packages to empower business communications and enrich the customer experience.
Features | Unify | Unify+ |
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ANI Screener Per User Blacklist Forward To Extension Route calls based on the Caller ID of the caller. Calls can be configured to be disconnected, transferred to voicemail, or transferred to another extension. |
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Advanced Call Forwarding Date & Time Scheduling (Find Me Follow Me) Forward calls with enhanced scheduling options where you can pick the dates, times and frequency (daily, weekly, monthly, yearly). |
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Call Detail Reporting Monitor and analyze call details and history to inform supervisors, advise staff and improve customer experience. Call reporting includes caller ID, dialed number, call duration, transferred/forwarded and more. |
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Call Forwarding Allows calls to be answered when a user is away from their desk or at an alternative location by forwarding callers to internal extensions or external phone numbers. |
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Directed Call Pickup Pickup an incoming call on your phone for another user by dialing a star code. |
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Forward on Call Reject Send callers to a predetermined location rather than voicemail on a rejected incoming call. |
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nCloud Connect Web User Portal Comprehensive web user portal allows you to efficiently manage your user and administrative information. |
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Call Reporting View System CDR's in User Portal. |
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Unified Messaging Take advantage of Voicemail to Email and access your messages from anywhere. |
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Voicemail with Management Portal Read, listen and manage voicemail from a single web portal. |
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Hoteling Reduce and optimize office space by allowing users to log into a shared phone where they retain their extension and personal settings. |
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Desktop Faxing Save time and money by enabling employees to send and receive faxes directly from their user portal. |
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Ad Hoc Call Recording Get on demand ad hoc call recording to elevate quality control, sales training , dispute resolution and employee performance. |
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Personal Automated Attendant Enhance voicemail by offering the option to forward calls to cell phones or other users for immediate attention instead of leaving a message. |
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Conference Bridge Unify teams and engage partners in a virtual meeting with a conference bridge to ensure productive and effective business communication. |
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Enhanced Call Routing All contact center lite distribution strategies, and welcome, music on hold and goodbye audio. No reporting, supervisor functions or queue call recording. |
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Direct Inward Dial With caller ID, outpulsing and inbound CNAM. |
Bria Enterprise Collaboration Add-Ons
Features | Unify | Unify+ |
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Mobile App Instant Messaging, Video, Presence, Voicemail and Call Features all accessible via the mobile application. |
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Team Video Conferencing Up to 5 internal participants can collaborate in a video conference. |
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PC Soft Phone Make and receive calls from your PC with advanced call features - call transfer, forward and more. |
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Instant Messaging Team messaging in a single window. Start 1:1 messages or chat rooms. |
Advanced Feature Add-Ons
Business Conferencing Services | ||
System Call Recording | ||
Professionally Recorded Greeting | ||
Business Desktop Faxing |