nCloud Contact Center Solutions

Interface with customers who prefer text-based communication using email and chat queues.

Connect with your customers using automatic notifications via SMS, Email, or Voice.

Improve performance and deliver efficient customer service by organizing queues based on levels of importance.

Allow customers to save their place in line and reduce call hold time with the callback feature.

Gather customer feedback with post-call surveys to improve customer service.

Increase resolution times by diverting calls to the most appropriate agent to answer the customer’s query.

Generate customized call report for enhanced customer service management that improves overall customer experience.

Guarantee Quality assurance for your customers by accessing agent calls, instant messages, and screen recordings.

Get comprehensive metrics on the dashboard to supervise agent performance.

Coach agents on live calls with a Whisper, or join the call with the Barge feature.

Utilize additional tools such as a desktop app, Chat, Caller ID Selection, and CRM integration to improve business communication and boost customer service.

The voice transcription service converts your voice calls into text, providing accurate and real-time transcriptions.

Sentiment analysis uses advanced algorithms to assess and categorize the emotional tone of written or spoken language. By analyzing customer interactions,  this tool helps businesses understand customer feelings, improve customer service, and make data-driven decisions.