Voice Engineer

Title:    Voice Engineer
Department:  Voice Engineering
Location:           Lansdale, PA, USA
Status:      Full Time / Exempt

Duties and Responsibilities

• Provisions switch subscriber side and trunk side translations
• Insure all customer orders are built correctly in the switch within a timely manner.
• Provision servers for VoIP (CLOUD PBX) platform
• Configure PoE Switches and IP phone sets for all CLOUD PBX deployments
• Configure Adtran 900 & 600 Series routers for all Voice and Data installations
• Monitor switch alarms for correct operation and utilization.
• Perform switch preventative maintenance and diagnostics
• Open trouble tickets with switch manufacture on critical issues when necessary.
• Interact with vendors, customers and other CLECs when working on resolutions to troubles.
• Assist with upgrades and card replacements on the Softswitch
• Assist with R&D in the lab for new product development
• Test with Field Technician on all voice installations.
• Support Provisioning department on all LNPs and customer configuration questions
• Handle escalated trouble tickets from NOC and Customer Call Center
• Must be available for switch “on-call” service
• May also be asked to assist with other departments such as the NOC, Field Installation and Network Engineering

Qualifications:

• Minimum work experience of 4 years installation / maintenance working with a Class 5 Voice Switch on translations, hardware, and software.
• Experience must include the ability to provision line side translations; evaluate switch call traces; monitor system alarms; diagnose circuit packs; perform preventative switch maintenance; and have working knowledge of DS0/DS1/DS3 testing formats and procedures
• Experience working on VoIP (CLOUD PBX) platforms preferred
• Working knowledge of the following protocols is a must: PRI, SIP, MGCP, TCP/IP, RTP, VoIP and G.711 & G.729 compression codecs
• Experience working with tiered support and with LEC on installation issues for facilities and trunks
• Working knowledge of DMS-500 or Soft-switch Line Side provisioning & maintenance, required
• Working knowledge of DMS-500 or Soft-switch Carrier Side routing, preferred
• LIDB & E911 data transfer knowledge, helpful.

Education:

• College Degree or equivalent training, required.