nCloud Connect

NetCarrier’s nCloud Connect platform provides the scalability to grow your business and the flexibility to integrate your mobile and remote workers. All of this is designed and operating in an “active/active” environment and replicated throughout NetCarrier’s network. Each customer is provided with a dedicated project manager to coordinate the transition to the nCloud Connect platform. The project management team will design a custom configuration while planning all aspects of the deployment, including training and onsite installation.

nCloud Connect transforms the traditional workforce and enables companies to connect, collaborate and communicate through cloud based technology. NetCarrier’s proprietary nCloud Connect platform offers customers a multitude of Unified Communication (UCaaS) features (listed below) that provide the functionality to meet any business needs.

Benefits of nCloud Connect:

  • Disaster recovery – No onsite PBX that is effected by power outages
  • Automatic maintenance and software updates included – Save on internal resources
  • Predictable monthly charges
  • Multi-task, and collaborate with co-workers to increase productivity – Instant messaging, mobile app, presence notifications
  • Work from anywhere
  • Competitiveness, stay ahead of latest technology
  • System changes done via online web portal for remote management –  Auto Attendants, Call Forwarding, Music on Hold, Etc.
  • Connect multiple offices together without expensive network infrastructure – Extension dialing, operate as 1 office

Features:

Basic nCloud Connect Calling and System Features:

  • 3 Way Calling
  • Call Hold
  • Call Park
  • Call Transfer – Blind
  • Call Transfer – Consultative
  • Call Transfer – Direct To Voicemail
  • Call Waiting
  • Caller ID Reorigination
  • Caller ID with Name & Number
  • Do Not Disturb
  • Flexible Star Codes
  • Last Number Redial
  • Message Waiting Notification
  • Speed Dial with Presence
  • ANI Screener Per Tenant (Caller ID Screening)
  • Audit Trail (Track System Changes)
  • Automated Attendant
  • Break in Audio Messages
  • Busy Lamp Field (BLF)
  • Call Flow Creator
  • Dial by Name Directory
  • Music on Hold
  • Phone to Phone Intercom
  • Ring and Hunt Groups
  • Speed Dial with Presence
  • Station to Station Dialing (Extension to Extension)
  • Time Based Greetings (Holidays, Special Hours)

Contact Center Lite

  • All Queue Distribution  Strategies – Most Talk Time, Least Talk Time, Longest Idle, Random, Ring All, Round Robin and Most Calls
  • Queue Historical Reports
  • Live Agent Monitoring
  • Live Queue Monitoring
  • Queue Recordings
To see if nCloud Connect Hosted PBX Services would be an ideal solution for your company’s telecommunications needs, contact NetCarrier at 1-877-255-7733 or CLICK HERE

Advanced Seat Features

  • ANI Screener Per User (Blacklist/Forward To Extension)
  • Ad Hoc (On Demand) Call Recording (Available in User Portal-100Mb Included)
  • Advanced Call Forwarding – Date & Time Scheduling (Find Me/Follow Me)
  • Call Detail Reporting
  • Call Forwarding
  • Conference Bridge
  • DID (Direct Inward Dialing)
  • Directed Call Pickup
  • Forward on Call Reject
  • nCloud Connect Mobile App (Android & iOS) Make and Receive Calls, Extension to Extension Dialing, Voicemail, Extension Video Calling, Call Forwarding & Speed Dials, QR Code Configuration
  • nCloud Connect Web User Portal
  • Personal Automated Attendant
  • Unified Messaging (Voicemail to Email, Email & Delete Option Available)
  • Visual Voicemail Management Portal
  • Call Reporting – View System CDRs in User Portal
  • PC Softphone
  • Voicemail with Management Portal
  • Instant Messaging
  • Desktop Faxing

System Feature Add-Ons

  • Conferencing Service – Stand Alone (Includes Toll Free Number)
  • System Call Recording
  • Professionally Recorded Greeting
  • Stand Alone Desktop Faxing

Contact Center Powered by Telax

  • High Call Volume Management
  • Supervisor Management and Interaction
  • Skills Based Routing
  • Extensive Reporting
  • CRM Integration
  • Chat & SMS Queues
  • Web & App Based
  • Email Features