Rick Cardona

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Hosted PBX Solutions

Why Student/Teacher Communication Is More Vital Than Ever

Why Student/Teacher Communication Is More Vital Than Ever

Back to school in 2020 is unlike any other school start in recent history, and effective student/teacher communication is vital for both student learning and safety. As school districts and higher education institutions work through reopening plans, they need to prepare for the “what if” scenarios that COVID -19 present.

As we face the “new normal,” educators are concerned with how they can meet both the academic and safety needs of both students and staff. Decisions are changing day by day, causing increased anxiety and uncertainty for staff, students, and parents as school districts and universities across the globe determine how to teach amid the pandemic: remotely, in the classroom, or through a hybrid approach combining the two.  According to Education Week, as of August 26, thirty-nine out of the 50 largest school systems in the U.S. decided to start the school year with remote learning. Schools opting to start the year virtually need to ensure educators and students have internet access and are equipped with the proper technology to attend online classes. Effective communication is a necessary component to keep families informed of ongoing pandemic protocols and procedures as well as to create engaging educational experiences, keep students on task, and ensure student success.

Whether online or in-person, maintaining healthy student-teacher connections will be more challenging and more critical than ever. As students, parents, and staff are increasingly overwhelmed with the stress of COVID-19, understanding the individual and emotional needs of students and their families can be as essential as academic concerns. Educational institutions rely on unified communications (UC) to effectively communicate with teachers, staff, and students. One single, easy to manage UC platform has all the communications tools educators need to teach students remotely and keep families informed. Multi-modal communication tools enable teachers, students, and families to communicate through the channel they are most comfortable with via voice calls, instant messaging, video conferencing, or emails. Effective two-way communication ensures everybody is kept up to date and aware of expectations. For virtual classrooms, remote learners and educators can benefit from the following:

  • Synchronous (live) and asynchronous (recorded) instruction
  • Collaborative and team learning
  • Virtual office hours
  • Real-time file sharing for teachers and students
  • Social interaction
  • Establish virtual connections
  • Faculty team collaboration, resource sharing, professional development
  • Student attendance
  • Chat features for student feedback and engagement
  • Online tests, quizzes

Additionally, school districts and universities benefit from UC in the following ways:

  • Connect on any device, anywhere
  • Reduce IT burden, and free up resources with easy to use portal that enables quick changes
  • Protect the privacy of remote staff and educators by allowing them to make and receive calls using their office number instead of personal
  • Enable real-time campus/ district communication and rapid response times
  • Increase efficiency with multilingual auto-attendants, voicemail to email, desktop faxing, paging, conferencing, and more
  • Forward calls to classrooms, home-offices, cellphones, other campuses, or district buildings
  • Connect your entire district or campus with one single communication solution to promote cross-collaboration amongst schools, departments, and administrative offices
  • Free up organizational resources with auto-attendants, call routing and play customized messaging to inform callers who wait on hold
  • Scales quickly enabling adjustments as you staff up and down

Whether teaching remote, in-person, or a combination of both – an open dialogue and frequent contact with students and families can benefit students and increase academic success. Teacher check-ins give educators a better grasp on students’ social-emotional wellbeing and more insight into their academic progress. Equipping staff with one seamless communication platform promotes collaboration. Unified communications can also free up resources so educators can focus on teaching, and your campus or school district can improve productivity and efficiency of school operations.

If you are looking for a scalable, affordable unified communications system, we can help! Learn more about nCloud Connect Educational Communication Platform here!

Cloud Based Business Phone System for Healthcare Worker

5 Examples of How a Communications Platform Can Improve Patient Outcomes and Enhance Healthcare Provider Collaboration

5 Examples of How a Communications Platform Can Improve Patient Outcomes and Enhance Healthcare Provider Collaboration

Patient and healthcare provider communications have always been important, but with the current threat of COVID-19, effective communication is more vital than ever. The demand for telehealth has increased exponentially; in fact, a new report from Frost & Sullivan indicates that telehealth will increase by 64.3% nationwide this year alone as a result of COVID-19. Reduced resources, heightened demand, increased risk of exposure, and surges in patient volume have all contributed to the growing need and demand for telehealth services and virtual medical treatment. Implementing a streamlined communications platform can help improve the patient experience and boost collaboration amongst health care providers and provide increased access to medical staff and information.

Here are 5 examples of how a communications platform can improve patient outcomes and enhance healthcare provider collaboration

1. Using an effective communication platform can Reduce Staff Exposure and Minimize Surges in Medical Facilities

Medical establishments had to change many of their protocols due to the threat of COVID-19. Hospitals and doctor’s offices with limited personal protective equipment (PPE), were concerned about both staff and patient safety and needed to limit their exposure. Many doctor offices closed altogether and opted to only communicate via voice, phone, text, or video to protect medical professionals and staff. Delaying non-essential procedures, coupled with enabling remote care, also helped reduce the number of people having to access in-person care at hospitals so professionals could focus on urgent care for the most acute patients.

2. Expand Care Patients with limited

Video conferencing services enable healthcare providers a way to deliver remote care or telehealth virtually for patients in isolated areas or crises when an office visit is not possible.  Patients that do not have access to local care either to due to proximity, transportation, or health requirements can now connect with healthcare professionals right from their living room.

3. Enhance Collaboration and Support Mobile Workers

By implementing a mobile workforce, healthcare teams can collaborate quickly in real-time with experts in the field from wherever they are working. Just as patients can access medical attention via telehealth options, healthcare providers can also collaborate with medical specialists around the globe – opening up the talent pool to access knowledge and information from anywhere in the world. Real-time collaboration amongst medical professionals can help improve patient outcomes as decisions can be made faster, response times increase, diagnoses are made sooner, and labs/testing can be scheduled quicker.

4. Improve Patient Outcomes with Automated Services

Medical offices and establishments can save money and time with customized hold time recordings to provide valuable information to patients while they wait on the line. Providers can automate many daily tasks, such as appointment confirmations and reminders. Ensure patients do not miss a dose of their medication with prescription refill reminders. Enhance quality of care by delivering aftercare instructions to patients and caretakers. Improve the patient experience by soliciting valuable feedback from patients to improve upon the patient experience.

5. Boost Patient/Provider Engagement with Omni Channel Communications

Omnichannel communication makes it easier for patients, healthcare providers, and staff to communicate on mobile devices, increases access to information and promotes real-time collaboration.  Patients and providers can choose the mode of communication they are most familiar with, which helps boost patient engagement and interaction amongst healthcare providers and staff. Patients can opt to communicate via voice, text messaging, or email to receive information, confirm appointments, and more.  Many patients want to communicate through text; as a matter of fact, a  recent study showed that “more than 90 percent of respondents would like the ability to communicate via secure text messaging with a family member’s care team if that loved one were ill.” This feature is provided through the use of  Contact Center Solutions. Providers and team members will have access to features such as call recording, call forwarding, and screen sharing while in the field to boost collaboration with professionals from wherever they may be.

Time to upgrade your healthcare communication platform? Learn more!

Hosted PBX Platform

5 Ways to Support Your Remote Call Center

5 Ways to Support Your Remote Call Center

As the shift continues to grow from on-premise to remote call centers, agents must have the communications tools they need to ensure excellent customer service. It is equally as crucial that supervisors have the analytical tools they need to make sure remote workers remain productive and provide the best customer experience.

VOIP Business Phone System

NetCarrier Supports Our House Inc. in their Mission to Simplify Communication throughout their Organization

Our House Inc. a leading provider of support and housing for individuals in NJ with intellectual and developmental disabilities, turns to NetCarrier to replace their end of life phone system

Utility Company Chooses nCloud Connect to Support their Remote Workforce

Utility Company

Utility Company Chooses nCloud Connect to Support their Remote Workforce