NetCarrier Telecom is a leading regional telecommunications provider that offers voice & data solutions to small and medium sized businesses. We are currently seeking candidates to fill several entry-level technical support positions in our call center in Lansdale, PA. We offer both full and part-time positions with advancement opportunities, competitive wages, and full benefits.
Job Duties
- Fielding calls and email correspondence from customers, agent and vendors.
- Working co-operatively with agents and vendors to reach customer satisfaction.
- Troubleshooting voice and data issues.
- Creating trouble tickets and keeping detailed records.
Qualifications
- IP networking skill required. While entry level, Netcarrier’s first level of support is responsible for far more than conventional entry level technician positions at larger companies.
- Experience with troubleshooting and configuring internet based applications such as email clients, web browsers, and FTP clients are a plus.
- A+, Network+, Security+, CCENT/CCNA are a big plus. Experience with Cisco IOS on the command line level also highly desirable.
- Proficiency in multiple versions of the Windows operating system required. A working knowledge of Macintosh and Linux operating systems are highly desirable as well.
- Positive attitude and a willingness to learn. Must enjoy assisting customers with resolutions to voice/data issues.
- Excellent written and verbal communications skills are a must. Customer service experience is preferred.
- Ability to multitask and operate effectively in a fast paced environment.
- Attention to detail is required.
The perfect candidate would have experience in the telecommunications industry and customer service.
All candidates must be available during the day 3-5 days per week for your first 4-6 weeks for introduction training.
Salaries start at $17 – $19 per hour.
If you would like to be part of our growing team, please submit your résumé to the email address below.
techcareers@netcarrier.com
To apply for this job email your details to techcareers@netcarrier.com